04 October 2011 @ 06:52 pm
Disney Designer Doll Dilemma  
Hello all!!! I've been lurking on here ever since the beginning of the Designer Dolls launch. I have an issue and need some advice. I bought a Mulan on Ebay 2 weeks ago and paid thru Paypal. The seller was supposed to ship her out on the Friday and after many e-mails etc I never got a response. I finally had to open a dispute on paypal and of course that's when she decides to finally contact me. She was apparently sick and her computer crashed. Since then she's claimed to have sent the doll Canada Post (I live east of Toronto) and that the tracking number shows it's still at her town's post office. After many requests for the tracking number she still hasn't given it to me and keeps saying Canada Post doesn't know what's going on etc etc. I just have this feeling she's trying to drag it out til the 18 so I can't file a claim and try and get my money back. She e-mailed me today saying she would try and have more info for me in 24 hrs. At this point I don't even think she ever sent it out or even had one. I asked her what number the doll was when the auction closed and she said she didn't open it so she didn't know. I find that hard to believe. Her's was in the 4000 range and assumed it would be close to hers. Why wouldn't you open both and keep the one with the lower number???   I've filed a dispute for the charge on my credit card. It's driving me crazy because I want to try for another Mulan and get this charge off my credit card. Should I just escalate it to a claim on Paypal as well???
 
 
Current Location: Canada, Toronto
Current Mood: irritatedirritated
 
 
( 30 Dreams — A Dream Is A Wish Your Heart Makes )
Honey: Disney - Dreams and Couragelovedbyahero on October 5th, 2011 01:04 am (UTC)
Yes, open claims. This will force her to do something as proof. Also keep eBay updated. And keep demanding the tracking number. There is no reason whatsoever as to why she can't give it to you
Abigail: Disney Princess Designer Collectionmdmbrightside on October 5th, 2011 01:05 am (UTC)
By the four different excuses and withholding easily-obtained information (the edition number is on a card on the back of the box), I wouldn't wait to escalate the dispute. At this point it's slim to nil you'll get Mulan from this seller, if they ever had the doll at all, so get your money back while you can.

In general I'd only buy from someone that offers both the edition number and photos of the doll that the seller took themselves, that also can't be found elsewhere online. Best of luck!
aandersonisaandersonis on October 5th, 2011 01:08 am (UTC)
Files a claim ASAP!!! How much did you pay?
biqadoll on October 5th, 2011 01:09 am (UTC)
Yes, open the claim with ebay. It'll light a fire under her, so to speak, if she does have it. And if she doesn't, she won't rip you off. You have to always protect yourself first in situations like this.
Glendon PreeceGlendon Preece on October 5th, 2011 01:29 am (UTC)
FINALLY she e-mailed me back with
"Giving you the tracking number isn't going to change things.
But here it is:"

Seriously????
Amanda Panda: ursulashlupquack on October 5th, 2011 01:30 am (UTC)
Well, what does the tracking number say? I mean, does it prove that you do have a package in transit?
Glendon PreeceGlendon Preece on October 5th, 2011 01:40 am (UTC)
It says it was shipped out on Sept 26 expected Delivery date was Sept 29 she sent it as a normal parcel and charged me over $30 for shipping when it would have been $20 at most.
eilonwylovegoodeilonwylovegood on October 5th, 2011 01:57 am (UTC)
did this person have good feedback on ebay? i'd do a bad one. lol
aandersonisaandersonis on October 5th, 2011 02:01 am (UTC)
Well it's October 4th you should have received by now...what did tracking say? She charged you $30 for shipping?!?!? How much did she charge you for the doll?
Nalyubuitesjo_fitz on October 5th, 2011 02:07 am (UTC)
Still file a dispute.
Glendon PreeceGlendon Preece on October 5th, 2011 02:48 am (UTC)
Her feedback was all positive but I think this was her first sale since all her fb was about buying. The tracking only shows that it was dropped off at her post office, nothing else. I have filed a service ticket with Canada post to find out what's going on. The doll was 92 which isn't bad considering the cdn retail is 74.50+tax. But add another 30+ to that 92 for shipping and it's worth over $120 i asked for the fastest shipping possible and she picked the slowest and basically charged me double.
Glendon PreeceGlendon Preece on October 5th, 2011 02:51 am (UTC)
oh and the dispute has been filed with paypal and my credit card co.
aandersonisaandersonis on October 5th, 2011 03:00 am (UTC)
Well I hope it gets cleared up for you! Thats never fair.
月影のエーフィ: *disney* Mulan - Close Uptsuki_no_eifie on October 5th, 2011 03:07 am (UTC)
Just wanted to say, you don't have to 'open' the doll to find out her number. Take her out of the bag, yes, but not open her. It's not that difficult. I hope you get your doll or money back. Good luck hun~
lost imagination figment: Ariel: if only...persoconchii on October 5th, 2011 04:06 am (UTC)
Too many excuses from this seller.. open disputes now, don't wait!
qlbunnies: mulan hugs emperorqlbunnies on October 5th, 2011 04:27 am (UTC)
It really sounds to me like this seller is jerking you around. Definitely file the claim before it's too late.
dark_rapunzeldark_rapunzel on October 5th, 2011 02:31 pm (UTC)
If you get something in the mail from her and you are worried it is not the doll take a video of you opening the package. Just in case. Make sure you can clearly see the shipping label ect. Open it on camera and if it is the doll all is good, but if it isn't you can send the video to paypal showing that you did not receive what you asked for.

I've had to open a few disputes. In general they side with the buyer and refund your money automatically. Or they tell the buyer to return the item before the seller has to repay the price which is sort of siding with both parties.
Glendon PreeceGlendon Preece on October 5th, 2011 07:21 pm (UTC)
Thanks that's a great idea. If i ever receive it I will def do that.
super_mooglessuper_moogles on October 5th, 2011 07:45 pm (UTC)
Open a claim, and as the person above me suggested, you need to provide proof of the shipping stamps and stuff. I filed a dispute once over about $20, but considering I didn't have proof of when the item was shipped (compared to when it arrived: over 3 months!!), I didn't even get a partial refund. :/
If she shows up, then you just end the claim :o I hope you get her soon! It's a shame you're having to go through all of this.
Selenia: cinderellavelle on October 6th, 2011 12:57 am (UTC)
I'm so sorry this is happening to you. I really hope you get her soon!
Glendon PreeceGlendon Preece on October 6th, 2011 02:12 am (UTC)
So i sent a msg through PayPal to the seller that i have filed a dispute for the charge on my credit card. I am sure she's gonna flip out lol Canada post doesn't seem to have any idea where the parcel is.
Andrea Pendragonlightmoonstone on October 6th, 2011 02:26 am (UTC)
The exact same thing happened to me with a Cinderella journal! I over paid, but I really wanted it and after a month it came-I wasn't given a tracking number either)and the journal arrived dented and with a huge gash! What's more, the pen was scratched and missing the decorative jewels at the top. And to top all of that off the seller commented that I was an "impatient buyer."

I, too, am in Toronto. Sucks, but I hope you get your doll and, at the very least, an apology.
Glendon PreeceGlendon Preece on October 6th, 2011 02:36 am (UTC)
That sucks. I figure that she will probably say something like that about me hence why i don't even want to leave feedback.
Abigail: Rapunzel's Crownmdmbrightside on October 6th, 2011 03:38 am (UTC)
It really is your call, but your feedback might help another buyer from getting into a similar situation.
Glendon PreeceGlendon Preece on October 6th, 2011 07:02 pm (UTC)
Very true. On one hand I agree and if this was a normal seller then I would in a heartbeat but since it's her first sale I don't know if I want to open that can of worms. I guess I'll wait and see, I just figure I am never going to see that doll.
Newtonwhynewton on October 9th, 2011 03:21 pm (UTC)
The Disney store at the Eaton Centre has piles of the journals.
Glendon PreeceGlendon Preece on October 6th, 2011 09:01 pm (UTC)
And as expected she's not happy that i have filed a dispute with my cc co. she says that it's not missing that it just hasn't been scanned. uh wth does that mean?? yes it's missing it was supposed to be here last Friday and still hasn't shown apparently it has never left the post office and since it's not there IT"S MISSING!!!! I also said that if she had sent it fed ex or express post like I had asked we might not be in this situation. or if she had given me the tracking number the day she sent it or maybe sent it on time instead of days later it might not be lost.
Andrea Pendragonlightmoonstone on October 12th, 2011 01:33 am (UTC)
I really hope you have your doll by now :]
Newtonwhynewton on October 9th, 2011 03:20 pm (UTC)
I live in Toronto and until a couple of weeks ago the Disney store in the Eaton Centre had a whole bunch of Mulans.

Should have just gone and take a look.

I wish you best of luck and stop wasting your time with this person and get your money back. Also, check craigslist and stuff too. You may have a easier time.
Ashley Brownladydemando on October 13th, 2011 06:02 am (UTC)
Any update?