Log in

18 October 2011 @ 03:15 pm
anyone else get a confirmation email but the order is missing?  
I made an order for Pocahontas, Jasmine, and Tiana.  I managed to get through paypal... but it froze after returning to the Disney site.

this is what the confirmation email says:

this is what disneystore.com shows me under order tracking:

this is the confirmation email from paypal:

and this is my credit card activity:

paypal always takes a while to process.  I have another ACTIVE order on disney right now, which paypal hasn't processed.  but it shows what I ordered (animator's dolls) and looks normal.  paypal always takes a few days.

I just got off the phone with a disneystore rep, and she cannot see my order at all.  all she could offer was paypal's # (insistingly as if it was their problem).

I have read here before, like with Snow White, several of you had ordering issues.

how did you get your dolls?  what happened?  what advice can you give me when I call back later?

ETA: the red blocks are information that I've hidden, like my address, phone #, and other credit purchases.
Current Mood: depresseddepressed
(formerly emharri): headacherizbef on October 20th, 2011 05:31 am (UTC)
Re: Same type of issue here
I'm so confused now! Disney just sent me an email saying my order IS being shipped...but the order status on the website says closed! @_____@

"Dear Elizabeth,

Thank you for your email and the chance to help!

Upon reviewing your concern, I am happy to inform you that your order is being processed to be shipped to you. Please allow 7-9 business days to receive order. If this does not resolve your concern or if you have additional questions or concerns, please feel free to contact us at (800) 328-0368. "