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18 October 2011 @ 09:10 pm
Update from the Disney Store Facebook Page  

Designer Doll Update:

We know that every time you visit DisneyStore.com and shop for your children, family and friends, or for yourself you expect to find quality products matched by a quality online experience. On Tuesday, October 18 our site experienced technical difficulties as thousands of guests simultaneously attempted to purchase our limited edition doll collection. Due to the unprecedented traffic to our site, many guests visiting us online were disappointed by the shopping experience.

The Designer Doll Collection has been the fastest selling limited edition doll collection in Disney Store’s history. We have learned many lessons with the release of this collection, and are implementing new systems to manage limited edition product sales more effectively in the future. We understand that we are viewed by our guests as more than a retail destination; we are representatives of Disney where exceptional guest service is always expected.

To apologize and thank you for your continued loyalty we would like to give you a special 1-day gift. The discount code, THANKYOU25, allows you to shop online merchandise at 25% off* on Thursday, October 20. We value our guests and we will continue to strive to deliver a magical shopping experience at DisneyStore.com every day.

Thank you,
Disney Store
Current Mood: melancholymelancholy
hachimitsu_inkhachimitsu_ink on October 19th, 2011 01:27 am (UTC)
Ashleyashleychan16 on October 19th, 2011 01:41 am (UTC)
Thanks SO much Disney.... :/
retr0h: :cretr0h on October 19th, 2011 12:19 pm (UTC)
Not to be mean but it's cool that they give us this. But like...the people who got a doll get double rewarded. :( IDK seems a bit unfair but cannot be helped I guess...
Barbearbarbear on October 19th, 2011 01:59 pm (UTC)
What I get from this is

"We messed up big time. Here's 25% off, please don't be mad at us"

People spent hours waiting in line to get dolls at a store and then spending 2+ hours of their days yesterday trying to get the dolls online. So many people ended up empty handed on both accounts so them naming the code THANKYOU25 is them basically saying "Thanks for wasting your time trying to buy our stuff when we knew we didn't supply our stores properly or prepare for the online traffic even though we didn't release the dolls as planned because of what happened with Snow White."

This really does not make up for anything at all. I am still incredibly upset by all of this and am debating getting rid of the 2 dolls that I currently have.
binseybinsey on October 19th, 2011 03:04 pm (UTC)
I honestly could not agree with you more. This makes up for nothing, if anything it's more of a slap in the face, 25 % isn't a whole lot and honestly they have so much money what's it to them. They don't care about how much time some fans wasted, waiting, hoping, only to finally be crushed after it all. They should have just kept with what they were doing, releasing one a week, yes things got crazy with Snow White, but it was nothing compared to yesterday.
ronnililrongal on October 19th, 2011 05:01 pm (UTC)
I think a 75% off certificate would have been better. LOL.

Yeah, I'm getting the "We messed up please don't hate us" vibe as well. Perhaps if the code had been "IMREALLYSORRY75" it would be better.... LOL.
binseybinsey on October 19th, 2011 07:22 pm (UTC)
lol that woulda been an improvement. Or even, WESHOULDASEENTHISCOMING75
Hummingbirdpocahontas_luvr on October 19th, 2011 09:00 pm (UTC)
"IMREALLYSORRY75" truly made me laugh out loud. Good one. ^0^
ronnililrongal on October 19th, 2011 09:02 pm (UTC)
EPICFAIL100 would be an even better one.
Hummingbirdpocahontas_luvr on October 19th, 2011 09:04 pm (UTC)
So true. ^0^
I looked down at my nametag and it said Etak...perilsofrosella on October 19th, 2011 03:20 pm (UTC)
Thanks Disney, 25% off shopping at YOUR website where I just had possibly the worst shopping experience in my life. That's TOTALLY where I want to spend my money right now.
binseybinsey on October 19th, 2011 06:47 pm (UTC)
Right?! They're still doing something to turn a profit! For being one of the biggest businesses in the world they have terrible customer service. I've always stood up for them when people say they're just money hungry masked by 'magic', and for the first time I really feel like that's all they care about, money.
Ri L.: it's princess timetheladytrinity on October 19th, 2011 08:31 pm (UTC)
That's the worst part of being a Disney fan, right there. You can try to tunnel-vision it and say you're in it for the art and the fandom and the wonder, but you can only do that for so long before you realize that underneath that it's pretty much ugly and greedy all the way down.
Hummingbirdpocahontas_luvr on October 19th, 2011 09:03 pm (UTC)
Maybe then, its up to us, the fans to change that. :) How? I'm not sure, but we can sure let them know that we don't appreciate when they take advantage of us and try to take the magic away. The magic that we so know and love, perhaps more than they do.
Ashleyashleychan16 on October 20th, 2011 01:12 am (UTC)
As much as I don't want to, I probably will use the coupon tomorrow when I order the animator's Rapunzel and Mulan... :/