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18 October 2011 @ 03:15 pm
anyone else get a confirmation email but the order is missing?  
I made an order for Pocahontas, Jasmine, and Tiana.  I managed to get through paypal... but it froze after returning to the Disney site.

this is what the confirmation email says:

this is what disneystore.com shows me under order tracking:

this is the confirmation email from paypal:

and this is my credit card activity:

paypal always takes a while to process.  I have another ACTIVE order on disney right now, which paypal hasn't processed.  but it shows what I ordered (animator's dolls) and looks normal.  paypal always takes a few days.

I just got off the phone with a disneystore rep, and she cannot see my order at all.  all she could offer was paypal's # (insistingly as if it was their problem).

I have read here before, like with Snow White, several of you had ordering issues.

how did you get your dolls?  what happened?  what advice can you give me when I call back later?

ETA: the red blocks are information that I've hidden, like my address, phone #, and other credit purchases.
Current Mood: depresseddepressed
disneydreamer71disneydreamer71 on October 20th, 2011 08:25 pm (UTC)
Re: Same type of issue here
I am so glad it worked out for you, and I hope everything arrives correctly.

What happened to me is a long story, but my order was closed as well, just like yours. I actually saw your post, rushed to check my order again, and saw it closed. The phone CMs were utterly unhelpful, and one was downright rude.

Long story short, I turned to the Disney Store's Pres. on Twitter asking for help. Voila: My dolls shipped out today! :D

We had to call them this AM to get the correct CC info to them, but all is well. They said they believe what happened was the website somehow read the CC info I had used (the CC was on file) and turned it into nothing but a blank space. That sent it to a dummy charge card, and because of that the order was initially closed. What a mess.

I'm relieved, but not totally-- Won't be until the dolls actually get here.
(formerly emharri): jasminerizbef on October 21st, 2011 03:08 am (UTC)
Re: Same type of issue here
yay!!!!! I'm so glad both of our orders are being sent! ^__^